- Frequently Asked Questions
No, an account is not necessary. An account is useful if you want to view the status of your current order or your order history and also if you want to use a discount code or a gift card.
No worries, via the "forgot password" button at the bottom of the login page you can easily request a new password. If you enter your e-mail address, you automatically receive a new password. If you still have log-in problems afterwards, please feel free to contact our customer service.
Unfortunately, we can no longer change your order (size, color, quantity, delivery address) after you have placed your order. Of course you can return the entire order within the 100-day reflection period.
Yes, you can exercise your right of withdrawal
You have the right without giving any reason to cancel the agreement within a period of 100 days after receiving the goods. The withdrawal period expires 100 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the goods. To exercise the right of withdrawal, you must inform us via an unambiguous statement (for example, in writing, by post, fax or e-mail) to revoke the agreement. You can use the model form for withdrawal (PDF form here), but you are not obliged to do this.
You can easily use our digital return process by clicking here
To use your withdrawal right, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation
If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard offered by us) delivery) without delay and in any case no later than 14 days after we have been informed of your decision revoke the agreement from us. If you return only part of your order, the delivery costs will not be refunded. We will pay you back with the same payment method that you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such reimbursement.
We may wait with a refund until we have received the goods back, or you have demonstrated that you have sent back the goods, whichever is the earlier. You must return the goods to us without delay, but in any case no later than 14 days after the day on which you informed us of the decision to cancel the agreement. You are on time if you return the goods before the period of 14 days has expired. The direct costs of returning the goods come for your account. Our return address:
p.a. Rijnlanderweg 766F
2132 NM Hoofddorp
You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and operation of the goods
After your order has been shipped, you will receive a track & trace code via the e-mail with which you can follow your package up to your front door. Please contact our customer service if you have any further questions or concerns regarding the shipment of your order. If you have an account, you can log in and check the status of your order at My Orders.
We think fast delivery is important, therefore if you ordered before 14:00 we have a next day delivery. All orders that are received after 2 p.m. will be received within 1 to 2 working days. Also fast! We also deliver on Saturdays. We do not deliver on Sundays and public holidays.
You can choose the delivery service yourself. Of course you can also choose to have your order delivered to a pick-up point of your choice.
Unfortunately we can not change your delivery address once the package has been sent.
If you have not received your order within 3 working days, please contact our customer service. We will look into the matter and search for the status of your order as soon as possible.
Service and customer focus are our main focus, that is why we do not charge shipping costs within the Netherlands, Belgium and Luxembourg. When shipping to other countries we do charge shipping costs. Please ask our customer service for the appropriate rates.
Yes of course. Also see the section under Order > "Can I cancel / withdraw my order?" where you can read how to exercise your right of withdrawal.
Whatever the reason, you may even return* free of charge within 100 days of receipt. The 100-day period begins on the day you receive the order. You can easily arrange the return yourself via our return service:
Step 1: Go to 'returns' on our website and register your return
Step 2: follow the 5 steps in the return process:
- view shipment: zip code and the tracking number of your order. This number can be found in the track & trace e-mail and / or on the shipping label on the box.
- return details
- choose drop-off point
- print return label
Step 3: package the items neatly in the original packaging and add the invoice
Step 4: hand over the package at the drop-off point you chose
As soon as the package is received by us, you will receive a confirmation email from us. If you have not received an e-mail, please let us know.
* This only applies to the Netherlands, Belgium and Luxembourg. When we return from other countries, we do charge costs. Please ask our customer service for the appropriate rates.
We feel sorry!. If you have received an incorrect item or something is missing, please contact our customer service as soon as possible. Please send us as much information as possible (but at least the order number) so we can help you quickly and easily.
Sorry, exchanging an article is unfortunately not possible. However, just quickly order the desired item and we will ensure a fast delivery.
We go easy regarding returns. Just make sure that the article is undamaged, all original labels are still attached. Damaged and used items are unfortunately not eglible for (full) reimbursments. You are only liable for the depreciation of the goods that results from the use of the goods. Always send your return well packaged and - if possible - in the original packaging.
Of course you can fit the articles. Pay attention that the articles remain clean and whole, see also the conditions when returning.
If you, for example, you wear clothing outside or you take other actions that go beyond what is necessary to decide whether you wish to keep the product, we may charge you for any value reduction upon the return.
Not for returning the goods through our return process and/or normal carrier services within the Netherlands, Belgium and Luxembourg this is free of charge.
Once we have received your returned items, we will send you an e-mail. If you do not have a confirmation after 5 working days, please contact our customer service.
Once you have completed the order and accepted the terms and conditions you will be redirected to the payment page. To make it as easy as possible for you we offer a wide variety of payment methods:
- Credit card (MasterCard, VISA, Maestro and American Express)
- Gift cards
After the payment is completed you will receive a confirmation in your e-mail.
As soon as possible, but at least within 14 days after you have informed us of your wish to cancel the purchase, we will reimburse the purchase amount, including sending costs, on the account that you used during the purchase, unless otherwise indicated on the return form. We have the right to wait with paying your reimbursment until we have received the returned goods.
Yes that's right, the prices in our webshop always include VAT.
Yes you can, you can create a business account. Please contact our customer service.
You can always view your payment overview via your own account. If you ordered without an account, contact customer service
You can use the gift card or discount code during checkout on the payment page. The value of the gift card or discount code is automatically deducted from the amount to be paid.
You can find more information about the composition of the article on the product detail page. If you have any other questions, you can always contact our customer service .
Because we only have a limited seasonal collection, it is possible that items are sold out during the season. If the color or size is not listed on the item information page, the item is no longer in stock.
At the article itself you can see if it is in stock. Is your size no longer there? That's annoying. We will keep you informed. If you leave your email address, we will inform you when it is back in stock.
All our articles can be found in the webshop. Can not find your favorite item from last season? Unfortunately, we do not have the article anymore.
Feel free to contact us if you have questions or comments. We are happy to help you.
Send us an e-mail with your question and your order number.
You can also call us at +31 (0) 20 894 33 50
Our opening hours are Monday to Friday from 9:00 to 18:00 hours with the exception of public holidays.
Subscribe to our newsletter at the bottom of our website to always be the first to know about the latest news, the latest articles, your favorites, promotions, campaigns and much more.
We send our newsletter every two weeks by email.
By logging in to your account you come directly to your own data, as known to us.
If you want to report a change of address, you can change this in the address header. You can choose to change your default address or to change your billing address.
If you want to change your e-mail address or password, you can adjust this under the heading personal information. You click on '' change password ''. A new window will open in which you can change your personal details.
We apologize and feel sorry because we treat your order with care! Nevertheless, it is possible that mistakes are made. If you have received an item that you have not ordered, please contact our customer service .
We ensure that you receive the correct article at no extra cost. If your order is damaged, please contact our customer service as soon as possible.
Our customer service will deal with your complaint as soon as possible (within 48 hours) and look for the best solution together with you.
We value quality and satisfied customers, so with a defective item you will of course receive a new article and also a discount code for the next order.
If you have gone through the complaints procedure, but want to submit your complaint to another authority, then this can be done at the Disputes Committee via the European ODR platform: http://ec.europa.eu/consumers/odr/.
We stand for quality and service and deal as carefully with our customers as we do with our clothing. If an item last shorter then expected, we ask you to contact our customer service directly with the description of the problem and your order number. For all products you buy with us, the Dutch legal warranty applies. This means that a product is or must do what the consumer can reasonably expect from it.
Our customerservice will process your message as soon as possible and will look for the best solution together with you. We will look at the situation on a case-by-case basis and look for a solution together.
If you run into problems during the payment process, please contact our customerservice as these things can happen for a variety of reasons. Or if you have more questions or comments about your payment, you can naturally contact us as well.
Jikes! We feel sorry. If you encounter an error or mistake in our webshop, we would love to hear it through our customer service . We make every effort to resolve the error as quickly as possible.