We know fast delivery is important, therefore items that you ordered before 14:00 will be delivered the next day already. All orders placed after 2 p.m. will be delivered within 1 to 2 working days. We deliver all week, except on Sundays and public holidays. You can choose the delivery service yourself. We also offer you the option to have your order delivered at a pick-up point of choice.
Once your order is shipped, we can not change your delivery address anymore. If your order is not received within 3 working days, please contact our customer service.
Yes of course. Also see the section under F.A.Q. > Order > "Can I cancel / withdraw my order?" where you can read how to exercise your right of withdrawal.
Whatever the reason, you may even return* free of charge within 100 days of receipt. The 100-day period begins on the day you receive the order. You can easily arrange the return yourself via our return service:
Step 1: Go to 'returns' on our website and register your return
Step 2: follow the 5 steps in the return process:
view shipment: zip code and the tracking number of your order. This number can be found in the track & trace e-mail and / or on the shipping label on the box.
choose drop-off point
print return label
Step 3: package the items neatly in the original packaging and add the invoice
Step 4: hand over the package at the drop-off point you chose
As soon as the package is received by us, you will receive a confirmation email from us. If you have not received an e-mail, please let us know.
* This only applies to the Netherlands, Belgium and Luxembourg. When we return from other countries, we do charge costs. Please ask our customer service for the appropriate rates.