We know fast delivery is important, therefore items that you ordered before 16:00 will be delivered the next day already. All orders placed after 4 p.m. will be delivered within 1 to 2 working days. We deliver all week, except on Sundays and public holidays. You can choose the delivery service yourself. We also offer you the option to have your order delivered at a pick-up point of choice.
Once your order is shipped, we can not change your delivery address anymore. If your order is not received within 3 working days, please contact our customer service.
Returns are free* of charge within 100 days after you placed your order. Please follow these steps for your return:
Step 1: go to 'returns' on our website and register your return;
Step 2: follow the 5 steps in the return process
view shipment: zip code and the tracking number of your order. This number can be found in the track & amp; trace e-mail and / or on the shipping label on the box.
choose drop-off point
print return label
Step 3: package the items neatly in the original packaging and add the invoice
Step 4: hand over the package at the drop-off point you have chosen
Once the package has arrived with us you will receive a confirmation email from us. If you have not received an e-mail, please let us know.
*This only applies to the Benelux. When we return from other countries, we do charge costs. Look here for the rates. Service and customer focus are central to us, so we do not charge shipping costs within the Benelux. When shipping to other countries we do charge shipping costs.